Trading Platform Services
cTrader Setup & Maintenance
A cTrader environment configured to your trading conditions and liquidity, with the back office administered by people who have run dealing operations themselves.
Getting started
Setup
We configure cTrader so that conditions, pricing and permissions reflect your business from the first trade.
- Environment configuration to your brand and business model
- Symbols, symbol categories and trading sessions
- Groups with leverage, commissions, swaps and margin settings
- Liquidity connections and pricing setup
- Markups and execution settings per group
- cBroker back-office roles and user permissions
Day to day
Maintenance and administration
We run the day-to-day back-office work in cBroker so your dealing and support teams can focus on clients.
- Ongoing cBroker administration and user management
- Changes to symbols, groups and trading conditions on request
- Review of liquidity and pricing configuration
- Coordination of platform updates with minimal disruption
- Periodic review of back-office permissions
- Incident response with a defined escalation path
Visibility
Monitoring and health metrics
We track the health of your trading environment and its connections, and give you reporting you can act on.
- Monitoring of pricing and liquidity connections
- Checks on trading conditions after every change
- Alerts routed to our engineers at any hour
- Regular reports on platform status and changes made
Deliverables
What you get
- cTrader environment configured to your business model
- Symbols, categories and trading sessions set up
- Groups with leverage, commissions, swaps and margin
- Liquidity and pricing configuration
- cBroker back-office roles and user permissions
- Ongoing back-office administration
- Coordinated platform updates
- 24/7 monitoring, incident response and escalation
- Regular status and change reporting
Process
How we deliver cTrader Setup & Maintenance
- Step 1
Assessment
We review your business model, execution setup and any existing cTrader environment, then agree a written scope and the access we need.
- Step 2
Setup
We build and configure the environment to the agreed specification, documenting every setting as we go.
- Step 3
Testing
We test conditions, permissions, connectivity and failure scenarios on a non-production setup before anything touches live clients.
- Step 4
Go-live
We switch on at an agreed time with our engineers watching the platform closely through the first trading sessions.
- Step 5
Ongoing support
We take over day-to-day administration, monitoring and updates, with regular reporting to your operations team.
FAQ
cTrader Setup & Maintenance: common questions
What is included in setup versus maintenance?
Setup covers environment configuration, symbols, groups, trading conditions, liquidity and pricing, and cBroker roles. Maintenance covers ongoing back-office administration, configuration changes, update coordination, monitoring and reporting.
How long does a cTrader setup take?
That depends mainly on the breadth of your symbol list, the number of groups and the liquidity connections involved. We agree a plan after the assessment and keep you updated against it.
Is the cTrader licence included?
No. Licences are contracted directly between your firm and Spotware. We set up, administer and support the platform you license; we do not resell or sublicense it.
Do we keep ownership of our servers, licences and data?
Yes. Your cTrader licence, configuration and data belong to your firm. We work under the access you grant us, document what we change, and hand everything back in full if you ever move the service elsewhere.
Can you take over an existing cTrader environment?
Yes. We start with an audit of the current configuration, access rights, backups and integrations, fix anything that puts stability at risk, and then move into routine administration. There is no need to rebuild from scratch.
How are incidents reported and escalated?
Alerts go straight to our on-call engineers. We contact your nominated people through the agreed channel, escalate to the platform vendor where the issue sits on their side, and send a written summary once it is resolved.
Related
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PrimeXM XCore Service
Liquidity and client connectivity, aggregation, routing, execution and risk configuration for PrimeXM XCore.
Website & CRM
Broker websites, client portals and CRM back offices, integrated with your trading platforms and payment providers.
IT Support
24/7 technical support, monitoring and troubleshooting, so problems are found and fixed before they reach your clients.
Talk to us about cTrader
Tell us about your current setup and plans. We will come back with a clear scope and next steps.